Privacy Policy

TokenAud Casino is committed to protecting the privacy of its players and maintaining responsible practices when collecting and processing personal information. This Privacy Policy explains what types of information may be collected, how the information is used, the circumstances under which it may be shared, and the measures implemented to safeguard player data.

By accessing the TokenAud Casino website or registering an account, you acknowledge that you have read and accepted this Privacy Policy. We reserve the right to update this document whenever necessary to reflect changes in legal requirements, operational practices or platform functionality. Any revised version becomes effective upon publication on this page.

Information We Collect

To provide secure gaming services and maintain the operation of the platform, TokenAud Casino may collect several categories of information.

Registration Information

When creating a player account, you may be asked to provide personal details such as your full name, email address, telephone number, residential address, date of birth and other information required to complete the registration process.

Identity Verification

To comply with licensing obligations and financial regulations, TokenAud Casino may request documents for identity verification. These may include government-issued identification, proof of residential address or documentation confirming ownership of a payment method as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

Account Activity

The casino may collect information related to your account activity, including deposits, withdrawals, betting history, payment methods, account balances, bonus usage and other transaction records associated with your player account.

Technical Information

Certain technical information may be collected automatically whenever you access the website. This may include your IP address, browser type, operating system, device information, cookies, session identifiers and website usage statistics that assist in improving platform performance.

Customer Support Communications

If you contact TokenAud Casino through live chat, email or other support channels, your communications may be recorded and stored for quality assurance, dispute resolution and customer service improvements.

How We Use Your Information

TokenAud Casino may process personal information to:

register and administer player accounts;
process deposits, withdrawals and gaming transactions;
verify player identity and account ownership;
comply with licensing requirements and applicable legal obligations;
detect fraud, financial crime and other prohibited activities;
provide customer assistance and resolve account-related issues;
improve website functionality, security and player experience;
send promotional communications where marketing consent has been provided.

Marketing Communications

Players who choose to receive promotional communications may receive updates regarding welcome bonuses, special promotions, tournaments, new casino games and other marketing campaigns available through TokenAud Casino.

Marketing preferences can be changed at any time through account settings, by using the unsubscribe option included in promotional emails or by contacting customer support. Service-related communications concerning account security, verification or transactions may continue to be sent where necessary.

TokenAud Casino does not sell, rent or trade personal information for commercial marketing purposes.

Personal information may be shared where necessary with:

payment processing providers;
identity verification and compliance partners;
fraud prevention and cybersecurity service providers;
cloud hosting and technology infrastructure providers;
customer support software providers;
affiliated companies supporting casino operations;
regulatory authorities, courts or law enforcement agencies where disclosure is required by applicable law.

All authorised third-party providers are expected to maintain appropriate confidentiality and security standards when processing personal information.

Data Security

TokenAud Casino applies administrative, technical and organisational safeguards intended to protect personal information from unauthorised access, misuse, disclosure, alteration or accidental loss.

While recognised security practices are used throughout the platform, no online environment can guarantee complete protection against every potential security threat. Players are encouraged to keep their account credentials confidential and immediately report any suspected unauthorised account activity.

Data Retention

Personal information is retained only for the period necessary to provide casino services, comply with legal and regulatory obligations, prevent fraud and resolve disputes.

Certain records may continue to be retained after an account has been closed where required under gambling regulations, taxation rules, financial legislation or anti-money laundering requirements.

Cookies

TokenAud Casino uses cookies and similar technologies to improve website performance and provide a more personalised browsing experience.

Cookies may be used to:

maintain secure login sessions;
remember player preferences;
analyse website traffic and visitor behaviour;
improve website functionality and performance;
personalise content and promotional offers where permitted.

Players may control or disable cookies through their browser settings. Please note that restricting cookies may reduce the availability of certain website functions.

Your Privacy Rights

Depending on the applicable privacy legislation in your jurisdiction, you may have the right to:

request access to the personal information held about you;
correct inaccurate or incomplete personal information;
request deletion of personal data where permitted by law;
object to or restrict certain processing activities;
withdraw consent for promotional communications;
request a copy of your personal information where applicable.

For security purposes, TokenAud Casino may request proof of identity before responding to privacy-related requests.

Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact the TokenAud Casino Customer Support team for assistance.

Where permitted under applicable law, you may also lodge a complaint with the relevant privacy or data protection authority if you believe your personal information has not been handled in accordance with applicable legal requirements.